Privacy & Cookie Policy

Privacy Policy

Information Collection and Use

Buckden Camping and Pods Ltd & Gillian Schofield t/a Heber Farm Certified Site are the owners of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Buckden Camping and Pods Ltd & Gillian Schofield t/a Heber Farm Certified Site collect information from our users at a number of different points depending on how you use and interact with our website.

Cookies

We use a number of different cookies on this website. For detailed cookie information please see our cookie policy.

Log File Analytics & Google Analytics

Our web server records IP addresses and writes these to log files that allow us to analyse visitor numbers on this website, track user’s movement around the website and from page to page, we use this information see how visitors use and interact with our website.

Google Analytics is implemented on this website and collects various data points from visitors to the website. IP Addresses are used to distinguish visitor numbers to the website. Google Analytics will record the country you access this website from using your IP Address. Data gathered by Google Analytics allows us to analyse visitor numbers on this website, track user’s movement around the website and from page to page, we use this information see how visitors use and interact with our website. Google Analytics data is stored for a period of 26 months which allows us to build a year upon year picture of visitor numbers to our website.

Data gathered by Google Analytics may be stored outside of the European Union in line with its undertakings through the EU-US Privacy Shield Program. Further information can be found at https://policies.google.com/privacy/frameworks?hl=en&gl=de

You can find out more about Google’s position on privacy as regards its analytics service at https://support.google.com/analytics/answer/6004245?hl=en-GB

Contact Form Submissions

If you submit an enquiry through our contact form, that enquiry will be emailed to a mailbox monitored by Buckden Camping and Pods Ltd & Gillian Schofield t/a Heber Farm Certified Site the email is then stored securely which enables us to respond to your enquiry.

Website Backups

This website is backed up on a regular basis for security and disaster recovery purposes. The backups are stored securely with Dropbox. Dropbox may store these backups outside of the European Union in line with its undertakings through the EU-US Privacy Shield Program. Further information can be found at https://www.dropbox.com/privacy

Website backups will be stored for a maximum of 30 days before being deleted.

Online Booking

We use https://www.campmanager.com/ for our online booking system. Data entered in to our online booking system is used solely for the pupose of making and reserving your booking. Details of the booking placed with us will be entered in to our accounting system as detailed below.

Orders & Contracts

When you place an order with Buckden Camping and Pods Ltd or Gillian Schofield t/a Heber Farm Certified Site for one of our services, the details provided to us will be entered in to our accounting system.

It is important to note that accounting records relating to orders for services placed with Buckden Camping and Pods Ltd or Gillian Schofield t/a Heber Farm Certified Site will be stored for a period in line with U.K. tax and accounting regulations. This period is set by the U.K. Government.

Links to other websites

This website contains links to other websites. Please be aware that Buckden Camping and Pods Ltd & Gillian Schofield t/a Heber Farm Certified Site is not responsible for the privacy practices of such other websites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects information. This privacy statement applies solely to information collected by this website.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our website so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in
this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

The cookies we set are a mix of essential cookies used for our online booking systems and non-essential cookies that are used to collect information for making reports about how people use our website and to help us improve the site. The cookies collect information in an anonymous form.

The list below describe the cookies we use on this site and what we use them for. We currently place these cookies using Implied Consent – if you are not happy with the usage of cookies on this website, then you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

First Party Cookies

These are cookies that are set by our website directly.

Cookie Consent

Cookie Name: catAccCookies – Expires after 1 month – This cookie is used to remember your cookie preference if you visit the website multiple times within 1 month.

Third Party Cookies

These are cookies set on your computer or device by external websites whose services are used on this site.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Online Booking

Cookies placed by https://buckdencamping.campmanager.com:

Cookie Name: ASPSESSIONIDAUSDQRDR – Expires at end of session – This cookie is used to create a session so our booking system knows which user is ordering which dates and pitches.

Google Analytics

Cookie Name: _ga – Expires after 2 years – This cookie is used to distinguish users.

Cookie Name: _gid – Expires after 24 hours – This cookie is used to distinguish users.

Cookie Name: _gat – Expires after 1 minute – This cookie is used to throttle request rate.

External Websites

This web site contains links to other sites. Please be aware that Buckden Camping and Pods Ltd and Heber Farm Certified Site is not responsible for the cookie policies of such other sites. We encourage our users to be aware when they leave our site and to read the cookie policies of each and every web site that they visit. This cookie policy applies solely to this Web site.

Data Policy & Accessing & Updating Your Information

Data held by Buckden Camping and Pods Ltd & Gillian Schofield t/a Heber Farm Certified Site will not be disclosed to third parties without your permission, other than the minimum required by our booking system for the purpose of transaction security.

You may request that your personal data be deleted from our records at any time, but in any case, data will not be kept longer than necessary. The information taken at time of booking is required to be collected for the purposes of processing your reservation at Buckden Camping or Heber Farm Certified Site. When we ask for contact telephone numbers, this is purely for contacting customers quickly if there is an issue with a reservation, and not for any other purpose

You have the right to access, update and delete your personal information.

You retain all rights to your personal information and data and can access it at anytime. Buckden Camping and Pods Ltd and Heber Farm Certified Site will take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.

It is important to note that as stated in our privacy policy, there may be times, due to legal and regulatory requirements, that we are unable to delete your personal information, particularly in relation to orders placed with us.

If you would like to access your personal data or know what data Buckden Camping and Pods Ltd & Gillian Schofield t/a Heber Farm Certified Site holds about you, please contact us using the details below:

Phone: 01756 760304

Email: gill@buckdencamping.co.uk

We aim to acknowledge data access requests within five working days of receipt. We aim to fully respond to access requests within 30 days.